Posted by ReyFort Media
Surrey, B.C. – The City of Surrey is launching a new chatbot to provide residents and business owners with instant answers to questions about waste collection, recycling and cleanup programs.
The waste chatbot makes it easy to get information about the City’s waste services, from what goes in each bin to booking free pick-ups for large items, including mattresses, or finding a Recycling and Waste Centre — no calls or emails needed.
“We’re excited to introduce the waste chatbot as a way to make information more accessible,” said Mayor Brenda Locke. “Available 24/7, it makes it easier for residents to do the right thing when it comes to waste and recycling collection and disposal, supporting a cleaner, more sustainable Surrey.”
The waste chatbot builds on the City’s ongoing work to improve customer service through digital innovation. Last year, the City released the Development Inquiry Assistant chatbot, which has been widely used by the public to find information on renovating, development and construction.
The waste chatbot can answer questions about collection days using information from the Sorting Guide and Collection Calendar, which is usually mailed out at the end of each year. Due to uncertainty around Canada Post strike notices, the 2026 waste collection calendars will not be mailed. The calendar booklet is available online and residents preferring a paper copy can pick one up at City Hall, the Operations Centre, recreation centres, and libraries.
For details on Surrey’s waste chatbot, cleanup programs or proper waste disposal options, visit surrey.ca/rethinkwaste.
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